Your privacy, protected.

Eau Claire Medical Clinic ("the Clinic," "we," "us," or "our") respects your privacy and is committed to protecting the personal and health information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information through our clinic services and this website (eauclaireclinic.com). It also sets out the terms that govern your use of this website.

We handle health information in accordance with Alberta's Health Information Act (HIA), the Personal Information Protection Act (PIPA), and, where applicable, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). By using our website or services, you agree to the practices described in this policy.

We collect only what we need to provide safe, effective care and to operate this website. This may include:

• Personal information — your name, date of birth, contact details, Alberta Health card number, and identification.
• Health information — your medical history, symptoms, diagnoses, medications, test results, and the notes created during your care.
• Information you provide — messages sent through our contact form, appointment requests, and feedback.
• Website & technical information — limited data such as your IP address, browser type, device, and pages visited, collected automatically to keep the site secure and working properly.

We collect information directly from you wherever possible, and sometimes from other health providers involved in your care, with your consent or as permitted by law.

We use your information to:

• Provide, coordinate, and improve your medical care;
• Schedule, confirm, and remind you of appointments;
• Process billing and claims, including through the Alberta Health Care Insurance Plan (AHCIP);
• Communicate with you about your care and our services;
• Maintain accurate medical records as required by law and professional standards;
• Operate, secure, and improve our website.

We do not use your information for purposes unrelated to your care or our legitimate operations without your consent.

To manage appointments, records, communications, and billing, the Clinic uses Qlynic, a secure, AI-assisted clinic-management platform operated by Arxeon Inc. ("Arxeon"). Arxeon acts as our service provider (an information manager and processor) and processes your information solely on our behalf, under written agreement and strict confidentiality and security obligations.

Arxeon does not own your information and may not use it for its own purposes. Information processed through Qlynic is protected by encryption, access controls, and audit logging, and is handled in line with applicable Canadian privacy and health-information law.

We maintain administrative, physical, and technical safeguards designed to protect your information against loss, theft, and unauthorized access, use, or disclosure, including:

• Restricting access to those who need it to provide your care;
• Encryption of data in transit and at rest within our systems;
• Secure servers, firewalls, and access logging;
• Confidentiality obligations for all staff and service providers;
• Ongoing review of our security practices.

No method of transmission or storage is ever completely secure, but we work continually to protect your information and to respond promptly to any incident.

We disclose your information only as needed for your care, or as permitted or required by law, including to:

• Other health professionals directly involved in your care — such as specialists, laboratories, diagnostic imaging, and pharmacies;
• Alberta Health Services and AHCIP for insured-service billing and reporting;
• Authorities or courts where required by law, including public-health reporting or a valid court order.

We will never sell your personal or health information, and we will never share it for advertising or marketing by others.

Subject to applicable law, you have the right to:

• Access the personal and health information we hold about you;
• Request a correction if you believe information is inaccurate or incomplete;
• Ask questions about how your information is handled;
• Withdraw consent for certain uses, where possible — though some withdrawals may affect our ability to provide care.

To exercise these rights, contact us using the details in the "Changes, law & contact" section. We may need to verify your identity before responding, and we will reply within the timelines required by law.

Our website uses a small number of cookies and similar technologies. Essential cookies keep the site secure and functioning. We may also use privacy-respecting analytics to understand how the site is used so we can improve it; this data is aggregated and is not used to identify you personally.

You can control or block cookies in your browser settings, though some features may not work as intended if you do. We do not use cookies to track you across other websites for advertising.

We keep medical records for the periods required by Alberta law and professional standards — generally at least ten (10) years from the date of last service for adult patients, and for minors, until ten (10) years after they reach the age of majority.

Website and technical information is kept only as long as needed for security and operational purposes. When information is no longer required, it is securely destroyed or de-identified.

This website and our systems are provided for legitimate patients and visitors. When using this website, you agree not to:

• Access, or attempt to access, areas, accounts, data, or systems you are not authorized to use;
• Probe, scan, or test the vulnerability of the website, or breach or circumvent any security or authentication measures;
• Introduce malware, or interfere with, overload, or disrupt the website, servers, or networks — including denial-of-service attempts;
• Use automated tools (bots, scrapers, crawlers, or harvesters) to access, copy, or collect content or data without our written permission;
• Submit false, misleading, or fraudulent information, impersonate another person, or make appointments or requests in bad faith;
• Use the website or our systems to commit fraud, or for any unlawful, harmful, or deceptive purpose.

Fraud, misuse, or abuse of our systems is taken seriously. We may refuse or withdraw service, block access, preserve logs and evidence, and report suspected unlawful activity to the appropriate authorities. We reserve all rights and remedies available to us against fraud and system abuse.

All content on this website — including text, graphics, logos, design, layout, and software — is the property of Eau Claire Medical Clinic or its licensors and is protected by copyright, trademark, and other laws. The Qlynic platform, including its software, design, and underlying technology, is the property of Arxeon Inc.

You may view and use this website for your personal, non-commercial purposes only. You may not copy, reproduce, republish, scrape, frame, modify, distribute, reverse-engineer, or create derivative works from any part of this website or the Qlynic platform without our prior written permission. All trademarks and brand elements remain the property of their respective owners.

In a medical emergency, call 911 immediately. Please do not send urgent or sensitive medical information through this website.

This website provides general information only and does not constitute medical advice. It is not a substitute for a consultation with a qualified health professional, and no doctor–patient relationship is created by using it. Our website may contain links to third-party sites, which we do not control or endorse and for which we are not responsible.

The website and its content are provided "as is" without warranties of any kind. To the fullest extent permitted by law, Eau Claire Medical Clinic and Arxeon Inc. are not liable for any loss or damage arising from your use of, or inability to use, this website.

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and we will update the "last updated" date above. Your continued use of the website after changes are posted means you accept them. This policy and your use of the website are governed by the laws of the Province of Alberta and the applicable laws of Canada.

If you have questions, concerns, or requests about your privacy or this policy, please contact our Privacy Officer:

Eau Claire Medical Clinic
751 - 3rd St SW #417-B, Calgary, AB T2P 4K8
Phone: 587-353-5062 · Email: info@eauclaireclinic.com

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta.